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Terms & Conditions

These are the Terms and Conditions of using the Grand Hotels International website, hereafter defined as 'GHI' and 'Website'. By using this Website, you are agreeing to these Terms and Conditions outlined below. If you do not agree to these Terms and Conditions, you must not use this Website.


Grand Hotels International operates and manages Hotels in Australia, New Zealand, Singapore, Malaysia and China under the following brands; Hotel Grand Chancellor, Hotel Grand Central, Hotel Grand Continental and Hotel Grand Crystal. This Website is operated by GHI Management.

This website's content and pictures are managed by GHI Management, PO Box 10 047, Wellington 6143, New Zealand.

The Website includes a booking facility which has additional booking terms and conditions as outlined by each hotel at the reservation stage.

Content and pictures on the Website are based upon information provided by each of the hotels. This information is the most up-to-date information available, but is subject to change and cannot be guaranteed as completely accurate or complete.

GHI reserves the right to change, modify, add or remove sections of these Terms and Conditions and to add to, change or discontinue the products, programs and information contained within this Website at any time and without notice or liability. Please check the Website regularly for changes.

This Website is for personal, non-commercial use only. You are not allowed to modify, adapt, copy, distribute, transmit, display, reproduce, publish, license, incorporate in other works (whether electronic or not), transfer, or sell any information, software, products or services found on or obtained from the Website. No licence, copyright or other intellectual property right of GHI is granted to you.

Your use of the Website is conducted electronically and you agree that GHI may communicate with you electronically for all aspects of your use of this Website, including sending you electronic notices as outlined in our  Privacy Policy.

Exclusions and Liability

GHI has compiled the information on this Website for customers, prospective customers and travel professionals. Given the nature of the internet and computer software, the information, material and software algorithms contained in this Website or that can be downloaded from this Website, including text, graphics and hyperlinks are provided on an "as is" basis without any warranties.

In addition, GHI does not warrant the accuracy, adequacy or completeness of software algorithms and disclaims liability for any errors or omissions pertaining to this.

It is the responsibly of the User to protect their computer systems from computer viruses and other harmful websites by using a firewall and up-to-date anti-virus software. It is also recommended that User's data is regularly backed up.

These Terms and Conditions do not exclude the User's rights to the Applicable Law such as consumer protection legislation relating to the purchasing of goods and services.
GHI will not be liable for any direct, indirect, exemplary, punitive, special, incidental or consequential damages, or damages for loss of profits, business, use, bargain or goodwill, loss or corruption of data, or loss of savings, resulting from, or in any way connected to, the use of or access to, or inability to use or access the Website or any information presented on the Website or any goods or services provided through the Website as permitted by any Applicable Law.


This Website may contain trademarks, patents, technologies, products, processes or other intellectual property rights of GHI and/or other third parties, or references to the same. No licence, interest or right to or in any such trademarks, patents, technologies, products, processes and other intellectual property rights of GHI and/or other third parties is granted to or conferred upon you. Exception to this is for a personal and non-commercial use only. It is prohibited to reproduce any of the contents of this Website, without the express written consent of GHI or unless expressly authorised by Applicable Law.

User Data Protection

You acknowledge that all information that Users submit when using the Website is true and accurate.

You acknowledge that GHI may use information provided through your use of the Website as outlined in our Privacy Policy.

User name and other login information

You may be required to register with us, or provide us your existing membership details, in order to access parts of the Website. Where this occurs:
  • Users must protect their registration or membership details.
  • Users authorise GHI to assume that any person using the Website with the User's registration or membership details is either the User or is authorised to act for the User.
  • Users must not allow anyone else to use their registration or membership details unless they are acting on the User's behalf.
  • Users agree to immediately notify GHI of any unauthorised use of their registration or membership details.
Hyperlinked Websites The Website may contain hyperlinks which may enable you to leave the Website. GHI does not review or monitor any websites linked to and from our Website and is not responsible for the content or accuracy of any such linked websites.

Your linking to any websites is at your sole risk and subject to the terms and conditions of those sites. GHI is not responsible for the information, products, or services obtained on such other sites and will not be liable for any loss or damage arising from your access to or use of such sites. Any links to other websites are provided for the convenience of the Users of the Website and the inclusion of these links does not imply an endorsement of the linked sites or the content therein.

In addition, you agree not to link your websites or any other third party website to the Website without the express prior written consent of GHI.

Unlawful or Prohibited Use

As a condition of your use of this Website, you warrant to GHI that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Without limitation to the foregoing paragraph, Users must not:
  • Use the Website for any purpose in violation of any Applicable Laws.
  • Impersonate any person, entity or corporation, or pose as a fictitious person or entity.
  • Submit any content when using the Website (including when using the booking facility) that:

    - is unlawful, threatening, abusive, invasive of another's privacy, obscene, hateful, racist or otherwise offensive to any other person or entity;

    - contains any forms of unsanctioned solicitation, including, without limitation, junk mail, spam, chain letters, or any unsolicited mass distribution of   e-mail
  • Stalk, harass, defame, slander or otherwise harm others.
  • Distribute viruses, corrupted files, or any other similar programs or software.
  • Collect, store or use personal data about other Users of the Website for any purpose.


You agree to indemnify GHI from and against all claims, actions or demands, and associated damages, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with or resulting from your breach of these Terms and Conditions.

Governing Law

These Terms and Conditions are governed exclusively by New Zealand law. Any disagreement or litigation resulting from the context described in the present terms and conditions that cannot be resolved out-of-court will be handled by courts in the jurisdiction of Wellington.


GHI - Grand Hotels International, the parent company of Hotel Grand Chancellor, Hotel Grand Central, Hotel Grand Continental and Hotel Grand Crystal.
Website -  Grand Hotels International's website and booking facility including their Loyalty Programmes.
User - any person using Grand Hotels International Website Applicable
Law - any law, rules or regulations of any country

© 2009 Grand Hotels International. All rights reserved.
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